Patient Service Terms

Contact and age

Registered office: Woodfords Solicitors LLP, 11 Harwood Road, London, England, SW6 4QP. Clinic: 45 Alderley Road, Wilmslow, Cheshire, SK9 1NZ. Contact: hello@drsknn.com or 01625 520 300.

The service is for adults aged 18 or over in the United Kingdom. Do not create an account or submit another person's photograph or information without authority.

Cosmetic service boundary

Automated readings and explanations are non-medical cosmetic appearance information. They do not diagnose or predict disease, prescribe, replace an examination or decide whether a treatment is safe or suitable. Results can vary with lighting, device, pose, image quality, skin preparation, software and provider performance. A numerical change does not prove that a treatment caused a biological change.

Do not use the dashboard or scan for an emergency. Seek urgent medical help for severe swelling, breathing difficulty, collapse, major bleeding, chest pain or sudden vision change.

Consultations and conditional treatment booking

Booking IPL or another displayed non-prescription aesthetic service reserves the selected appointment. It is not clinical clearance or a promise that treatment will be performed. An appropriately qualified practitioner will review medical history, contraindications and any required examination, consent or patch/test process. The practitioner may change, postpone or decline treatment when it is not suitable or safe.

Anti-wrinkle treatment is consultation only. The software does not select, prescribe, advertise for direct purchase or guarantee a prescription-only medicine. Any prescribing decision is made independently after consultation by an appropriately qualified prescriber.

Prices, deposits and unsuitable appointments

Before payment, checkout shows the exact clinic service, practitioner where applicable, appointment, total price, deposit, currency and the cancellation/change terms. A booking is confirmed only when the booking/payment provider confirms it. We do not store full card details.

If the practitioner finds at the booked consultation that the selected treatment is unsuitable and treatment is not performed, you may choose either a full refund of the applicable treatment deposit to the original payment method or to keep that amount as clinic credit for a later suitable service. Clinic credit expires three calendar months after it is issued, is not redeemable for cash, and the submitted choice cannot be changed through the app. The app asks you to acknowledge that expiry before recording a clinic-credit choice. Refund timing can depend on the payment provider. This does not limit statutory consumer rights.

If you cancel at least 24 hours before the appointment, you may choose a refund to the original payment method or clinic credit. If you cancel with less than 24 hours' notice, or do not attend, the applicable paid deposit becomes clinic credit. Cancellation and no-show clinic credit expires three calendar months after issue and is not redeemable for cash. Rescheduling inside 24 hours remains unavailable through the app. Nothing in these terms removes a legal right to a refund or remedy.

Optional features

AI explanation, marketing, health-data commercial personalisation, research/model improvement, Share my progress and optional photo publication require separate choices. Refusing or withdrawing them does not affect ordinary care, service price or access. A private progress image does not allow Dr Sknn to publish it. Publication is approved for one exact photo, identity label, purpose, channel, audience and 24-month period at a time.

Your account and acceptable use

Keep access details secure, use only your own record, provide accurate information and tell us promptly if account or scan access appears incorrect. Do not bypass security, upload unlawful/harmful content, scrape the service or reverse engineer protected components except where a legal right expressly permits it.

We may suspend an account or feature where reasonably needed for security, safety, suspected fraud, law, maintenance or investigation. We will restore access or explain the decision where appropriate.

Our responsibility

We provide the digital service with reasonable care and skill. Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or statutory consumer rights. We are not responsible for loss caused by inaccurate information you provide, unauthorised account use you could reasonably have prevented, or events outside reasonable control, subject always to non-excludable rights.

Privacy, complaints and changes

The Privacy Notice explains personal-data use and rights. Contact hello@drsknn.com or 01625 520 300 with a service or privacy complaint.

We may update these terms for legal, safety or service changes. We keep the version accepted by each account and give reasonable notice of a material change. A new paid commitment uses the terms shown before payment.

These terms are governed by the law of England and Wales. A consumer keeps any mandatory right to bring a claim in another UK court that applies to them.